Cape Santa Maria Beach Resort & Villas

Guests praised the friendly staff, spacious beachside cottages, and pristine beachfront location. They also valued the cleanliness and comfortable beds. However, no disadvantages were mentioned in the reviews.

The resort is stunning, with a beautiful beach and some of the best sand in the Caribbean. The staff are warm, friendly, and helpful, and the villas are clean, well-equipped, and right on the beach.

As someone who was engaged and married at CSM, in addition to making this place my special haven with my husband since 2017, I’ve hesitated to write this for a while now. However, it’s much needed and supports the other frustrated reviews across TA, Google, Facebook, etc. First, the staff has been blatantly unhappier as the years go by, and they are not afraid to talk about it. It all escalated with multiple staff strikes since Matt Brear left the GM position. We have made some amazing friends through the staff, and it’s sad to see them upset and angry with how they have been treated. Yes, there are two sides to every story, but we saw years of positivity, or what appeared to be positivity, when Matt was here. Issues always exist when it comes to operations (as someone who works in corporate healthcare operations), but I was shocked to hear how many staff members told me they miss Matt plus the false accusations current management puts on them. I’m talking about staff members who have been at the Cape for many years and who had tears in their eyes talking about the disrespect. Additionally, Kelly, Pinky, Jasmine, Nadia, Brevonne, and entire front desk staff (especially Stephanie!) have managed this place well for many years. I have lost count of the number of guests, including some very prominent and high net worth guests, who have specifically asked for this crew when walking in Beach House doors while I was sitting at the bar. I personally asked for Kelly to bartend my wedding at CSM because no other bartender’s service has compared to his and few have lasted in the bar like him. If certain people are not working, we usually order drinks and food to-go or dine elsewhere on island as the atmosphere isn’t the same. During this last visit, we hardly saw Kelly and Pinky then heard they put in two weeks’ notice. I do not even know how to respond to that except we already decided to take a break from the Cape for now. If those two aren’t around, management will hear about it from repeat guests and learn that those two are the backbone of the Beach House; a huge reason why guests return! Second, few improvements have been made to the resort over the years for the same price. The new wicker chairs in the bar area is all I’ve noticed for a major improvement. The plastic chairs in the cabanas are near end-of-life and some have 3-4 inch wide exposed cushion stuffing busting out of the seams. I sat in one plastic chair, and the middle of it completely cracked open (and I’m a size 8!). Please add some sturdy faux wicker lay out chairs with cushions and end tables in the cabanas AND on the beach. People pay a premium with both their time and money to visit the Cape, so make it look the price tag! We noticed several villas had broken blinds walking along the boardwalk. One of our kitchen blinds was broken and had to stay lifted halfway up the window 24/7; we were told guys would fix it the next day, but they didn’t, then we left it because we didn’t w